Free worksheet · InkDrift
Shipping and Tracking Answer Builder
Turn your real processing, dispatch, and tracking rules into answers you can reuse.
How to use it
- Fill the third column with your own real facts — not what you meant to write.
- Mark any row you could not answer without checking something or guessing.
- Keep the finished page where listings, policies, and replies can all point at it.
| # | Item | Your answer |
|---|---|---|
| 1 | Order cut-off time each day | |
| 2 | Typical handling time | |
| 3 | Shipping methods offered | |
| 4 | Tracking number rules | |
| 5 | When tracking first updates | |
| 6 | Domestic delivery estimate | |
| 7 | International delivery estimate | |
| 8 | Customs and duty responsibility | |
| 9 | Weekend and holiday handling | |
| 10 | What to say when tracking stalls | |
| 11 | What to say when a parcel is marked delivered but missing | |
| 12 | What to say when the address is wrong | |
| 13 | What to say when the item is late | |
| 14 | What to say when the parcel is returned to sender | |
| 15 | Replacement or refund threshold | |
| 16 | Who to escalate to |
What this is. A plain worksheet you fill in yourself. It is not software, not an AI tool, and it does not connect to any platform.
What it is not. No promise of rankings, traffic, sales, or fewer support messages. Nothing here is legal advice.
Made by InkDrift. No sign-up, no email required.