# Shipping and Tracking Answer Builder

Turn your real processing, dispatch, and tracking rules into answers you can reuse.

1. Order cut-off time each day
   - Answer / fact:
   - Where it lives:
   - Who decides:
2. Typical handling time
   - Answer / fact:
   - Where it lives:
   - Who decides:
3. Shipping methods offered
   - Answer / fact:
   - Where it lives:
   - Who decides:
4. Tracking number rules
   - Answer / fact:
   - Where it lives:
   - Who decides:
5. When tracking first updates
   - Answer / fact:
   - Where it lives:
   - Who decides:
6. Domestic delivery estimate
   - Answer / fact:
   - Where it lives:
   - Who decides:
7. International delivery estimate
   - Answer / fact:
   - Where it lives:
   - Who decides:
8. Customs and duty responsibility
   - Answer / fact:
   - Where it lives:
   - Who decides:
9. Weekend and holiday handling
   - Answer / fact:
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   - Who decides:
10. What to say when tracking stalls
   - Answer / fact:
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   - Who decides:
11. What to say when a parcel is marked delivered but missing
   - Answer / fact:
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12. What to say when the address is wrong
   - Answer / fact:
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13. What to say when the item is late
   - Answer / fact:
   - Where it lives:
   - Who decides:
14. What to say when the parcel is returned to sender
   - Answer / fact:
   - Where it lives:
   - Who decides:
15. Replacement or refund threshold
   - Answer / fact:
   - Where it lives:
   - Who decides:
16. Who to escalate to
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   - Where it lives:
   - Who decides:

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