Free worksheet · InkDrift
Human Handoff Boundary Map
Separate the questions a fixed answer can handle from the ones that should wait for a person.
How to use it
- Fill the third column with your own real facts — not what you meant to write.
- Mark any row you could not answer without checking something or guessing.
- Keep the finished page where listings, policies, and replies can all point at it.
| # | Item | Your answer |
|---|---|---|
| 1 | Price and availability | |
| 2 | Sizing or compatibility | |
| 3 | Shipping time in normal conditions | |
| 4 | Order status | |
| 5 | Standard return within the window | |
| 6 | Standard refund status | |
| 7 | Damaged item with photos | |
| 8 | Item not as described | |
| 9 | Late or lost parcel | |
| 10 | Payment or chargeback dispute | |
| 11 | Address change after dispatch | |
| 12 | Custom or bulk request | |
| 13 | Complaint about a person | |
| 14 | Threat of a public review | |
| 15 | Legal or safety wording | |
| 16 | Compensation beyond policy | |
| 17 | Any request for a written guarantee |
What this is. A plain worksheet you fill in yourself. It is not software, not an AI tool, and it does not connect to any platform.
What it is not. No promise of rankings, traffic, sales, or fewer support messages. Nothing here is legal advice.
Made by InkDrift. No sign-up, no email required.