# Human Handoff Boundary Map

Separate the questions a fixed answer can handle from the ones that should wait for a person.

1. Price and availability
   - Answer / fact:
   - Where it lives:
   - Who decides:
2. Sizing or compatibility
   - Answer / fact:
   - Where it lives:
   - Who decides:
3. Shipping time in normal conditions
   - Answer / fact:
   - Where it lives:
   - Who decides:
4. Order status
   - Answer / fact:
   - Where it lives:
   - Who decides:
5. Standard return within the window
   - Answer / fact:
   - Where it lives:
   - Who decides:
6. Standard refund status
   - Answer / fact:
   - Where it lives:
   - Who decides:
7. Damaged item with photos
   - Answer / fact:
   - Where it lives:
   - Who decides:
8. Item not as described
   - Answer / fact:
   - Where it lives:
   - Who decides:
9. Late or lost parcel
   - Answer / fact:
   - Where it lives:
   - Who decides:
10. Payment or chargeback dispute
   - Answer / fact:
   - Where it lives:
   - Who decides:
11. Address change after dispatch
   - Answer / fact:
   - Where it lives:
   - Who decides:
12. Custom or bulk request
   - Answer / fact:
   - Where it lives:
   - Who decides:
13. Complaint about a person
   - Answer / fact:
   - Where it lives:
   - Who decides:
14. Threat of a public review
   - Answer / fact:
   - Where it lives:
   - Who decides:
15. Legal or safety wording
   - Answer / fact:
   - Where it lives:
   - Who decides:
16. Compensation beyond policy
   - Answer / fact:
   - Where it lives:
   - Who decides:
17. Any request for a written guarantee
   - Answer / fact:
   - Where it lives:
   - Who decides:

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