Free worksheet · InkDrift
Customer Question Map
Find every question a buyer can ask before, during, and after a purchase.
How to use it
- Fill the third column with your own real facts — not what you meant to write.
- Mark any row you could not answer without checking something or guessing.
- Keep the finished page where listings, policies, and replies can all point at it.
| # | Item | Your answer |
|---|---|---|
| 1 | Do you have this in another size/colour/format? | |
| 2 | What exactly is included? | |
| 3 | Is it new or made to order? | |
| 4 | How long before it ships? | |
| 5 | How is it packed/sent? | |
| 6 | Can I change the address after ordering? | |
| 7 | Do I get tracking? | |
| 8 | Where do I track it? | |
| 9 | What if it is late? | |
| 10 | What if it arrives damaged? | |
| 11 | How does the return window work? | |
| 12 | Who pays return postage? | |
| 13 | When is a refund issued? | |
| 14 | Can I cancel after dispatch? | |
| 15 | How do I open/install/use it? | |
| 16 | Do I need anything else to use it? | |
| 17 | Where is my receipt/invoice? | |
| 18 | How do I contact a person? | |
| 19 | What happens on weekends/holidays? | |
| 20 | What do I do if I got no confirmation? |
What this is. A plain worksheet you fill in yourself. It is not software, not an AI tool, and it does not connect to any platform.
What it is not. No promise of rankings, traffic, sales, or fewer support messages. Nothing here is legal advice.
Made by InkDrift. No sign-up, no email required.