# Customer Question Map

Find every question a buyer can ask before, during, and after a purchase.

1. Do you have this in another size/colour/format?
   - Answer / fact:
   - Where it lives:
   - Who decides:
2. What exactly is included?
   - Answer / fact:
   - Where it lives:
   - Who decides:
3. Is it new or made to order?
   - Answer / fact:
   - Where it lives:
   - Who decides:
4. How long before it ships?
   - Answer / fact:
   - Where it lives:
   - Who decides:
5. How is it packed/sent?
   - Answer / fact:
   - Where it lives:
   - Who decides:
6. Can I change the address after ordering?
   - Answer / fact:
   - Where it lives:
   - Who decides:
7. Do I get tracking?
   - Answer / fact:
   - Where it lives:
   - Who decides:
8. Where do I track it?
   - Answer / fact:
   - Where it lives:
   - Who decides:
9. What if it is late?
   - Answer / fact:
   - Where it lives:
   - Who decides:
10. What if it arrives damaged?
   - Answer / fact:
   - Where it lives:
   - Who decides:
11. How does the return window work?
   - Answer / fact:
   - Where it lives:
   - Who decides:
12. Who pays return postage?
   - Answer / fact:
   - Where it lives:
   - Who decides:
13. When is a refund issued?
   - Answer / fact:
   - Where it lives:
   - Who decides:
14. Can I cancel after dispatch?
   - Answer / fact:
   - Where it lives:
   - Who decides:
15. How do I open/install/use it?
   - Answer / fact:
   - Where it lives:
   - Who decides:
16. Do I need anything else to use it?
   - Answer / fact:
   - Where it lives:
   - Who decides:
17. Where is my receipt/invoice?
   - Answer / fact:
   - Where it lives:
   - Who decides:
18. How do I contact a person?
   - Answer / fact:
   - Where it lives:
   - Who decides:
19. What happens on weekends/holidays?
   - Answer / fact:
   - Where it lives:
   - Who decides:
20. What do I do if I got no confirmation?
   - Answer / fact:
   - Where it lives:
   - Who decides:

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