Free worksheet · InkDrift
Returns and Refunds Decision Sheet
Work a return, refund, or cancellation request from the facts to the decision, before you reply.
How to use it
- Fill the third column with your own real facts — not what you meant to write.
- Mark any row you could not answer without checking something or guessing.
- Keep the finished page where listings, policies, and replies can all point at it.
| # | Item | Your answer |
|---|---|---|
| 1 | Request type (return / refund / cancellation / damaged / wrong item) | |
| 2 | Order and date of purchase | |
| 3 | What the policy actually says | |
| 4 | Whether the item was used, opened, or altered | |
| 5 | Whether the buyer supplied photos or evidence | |
| 6 | Whether the fault is yours, the carrier's, or the buyer's | |
| 7 | Whether the item is excluded (custom, digital, sale, hygiene) | |
| 8 | Who pays postage | |
| 9 | Refund, replacement, store credit, or repair | |
| 10 | Refund amount before fees | |
| 11 | Refund method and expected timing | |
| 12 | Restocking fee position | |
| 13 | Whether stock exists for a replacement | |
| 14 | Whether this case needs a second person | |
| 15 | Whether the policy needs updating afterwards | |
| 16 | Reply template used |
What this is. A plain worksheet you fill in yourself. It is not software, not an AI tool, and it does not connect to any platform.
What it is not. No promise of rankings, traffic, sales, or fewer support messages. Nothing here is legal advice.
Made by InkDrift. No sign-up, no email required.