# FAQ and Policy Consistency Check

Compare what your FAQ says with what your policies say, and find the places they disagree.

1. Return window stated in FAQ
   - Answer / fact:
   - Where it lives:
   - Who decides:
2. Return window stated in policy page
   - Answer / fact:
   - Where it lives:
   - Who decides:
3. Condition required for a return
   - Answer / fact:
   - Where it lives:
   - Who decides:
4. Who pays return shipping
   - Answer / fact:
   - Where it lives:
   - Who decides:
5. Refund method
   - Answer / fact:
   - Where it lives:
   - Who decides:
6. Refund timing
   - Answer / fact:
   - Where it lives:
   - Who decides:
7. Cancellation cut-off
   - Answer / fact:
   - Where it lives:
   - Who decides:
8. Damaged-on-arrival process
   - Answer / fact:
   - Where it lives:
   - Who decides:
9. Late delivery process
   - Answer / fact:
   - Where it lives:
   - Who decides:
10. Custom/made-to-order exclusions
   - Answer / fact:
   - Where it lives:
   - Who decides:
11. Digital product eligibility
   - Answer / fact:
   - Where it lives:
   - Who decides:
12. Sale item rules
   - Answer / fact:
   - Where it lives:
   - Who decides:
13. Shipping time stated in FAQ
   - Answer / fact:
   - Where it lives:
   - Who decides:
14. Shipping time stated in policy
   - Answer / fact:
   - Where it lives:
   - Who decides:
15. Handling time
   - Answer / fact:
   - Where it lives:
   - Who decides:
16. International delivery rules
   - Answer / fact:
   - Where it lives:
   - Who decides:
17. Warranty or guarantee wording
   - Answer / fact:
   - Where it lives:
   - Who decides:
18. Contact method promised
   - Answer / fact:
   - Where it lives:
   - Who decides:
19. Reply time promised
   - Answer / fact:
   - Where it lives:
   - Who decides:
20. Last updated date on each page
   - Answer / fact:
   - Where it lives:
   - Who decides:

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