# Digital Product Delivery Checklist

Follow one real purchase from payment to opening the files, and see where a buyer could get stuck.

1. Payment clears
   - Answer / fact:
   - Where it lives:
   - Who decides:
2. Buyer receives an order confirmation
   - Answer / fact:
   - Where it lives:
   - Who decides:
3. Receipt shows what was bought
   - Answer / fact:
   - Where it lives:
   - Who decides:
4. Download link arrives
   - Answer / fact:
   - Where it lives:
   - Who decides:
5. Link works when opened on a phone
   - Answer / fact:
   - Where it lives:
   - Who decides:
6. Link works when opened on a desktop
   - Answer / fact:
   - Where it lives:
   - Who decides:
7. Download does not expire before it is used
   - Answer / fact:
   - Where it lives:
   - Who decides:
8. File opens in the expected program
   - Answer / fact:
   - Where it lives:
   - Who decides:
9. File is not corrupt or password-locked
   - Answer / fact:
   - Where it lives:
   - Who decides:
10. Buyer sees what version or format they got
   - Answer / fact:
   - Where it lives:
   - Who decides:
11. Buyer knows what to do if the file will not open
   - Answer / fact:
   - Where it lives:
   - Who decides:
12. Buyer knows the update or re-download rule
   - Answer / fact:
   - Where it lives:
   - Who decides:
13. Buyer knows the licence or usage limits
   - Answer / fact:
   - Where it lives:
   - Who decides:
14. Buyer knows the refund position on digital goods
   - Answer / fact:
   - Where it lives:
   - Who decides:
15. Support address is visible at the moment of purchase
   - Answer / fact:
   - Where it lives:
   - Who decides:
16. Support address is also inside the receipt
   - Answer / fact:
   - Where it lives:
   - Who decides:

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